Aftermarket Services for Unmatched Line Performance

Provisur® Technologies provides the most comprehensive Aftermarket Services in the industry. Not only do we offer unparalleled processing equipment, but we are also the leader in Technical Service Support, Preventive Maintenance, OEM Parts & Tooling, Customer Training plus other innovative products and services that are unmatched in the industry.

Technical Service Support

Most processors agree that comprehensive Technical Service Support is just as important as the acquired equipment itself. Oftentimes service is required after hours or on weekends, which is not a problem as Provisur is there to help whenever you need it. Provisur Technical Service provides 24/7/365 telephone troubleshooting, emergency in-plant technical service, top-to-bottom equipment inspections, advice on machine settings, usage, parts replacement and inventory needs, in-plant refresher training to operators, engineering and R&D backup, and new product development assistance. Provisur recognizes the importance of offering Technical Service Support around the clock and is truly a partner to its many customers around the globe. 

Preventive Maintenance
Provisur Peak Performance™

To help keep your equipment in peak operating condition, we offer the most flexible after-sales service Preventive Maintenance programs in the industry. As all production operations differ from plant to plant, our Provisur Peak Performance programs provide comprehensive preventive maintenance plans customized to your specific equipment and individual plant requirements. We have a menu of services to choose from including Preventative Maintenance Visits, Technical Service Visits & Equipment Evaluations, and Process Audits for yield improvements. Additionally, Provisur Peak Performance partners receive account management from a dedicated Provisur Technical Service Rep, free 24/7/365 phone support, priority emergency service within 24 hours guaranteed, discounted parts pricing, annual technical reviews, inventory assessments and much more. Our goal is to maximize your uptime and line performance at the lowest cost, all from the best-trained service team in the industry.

OEM Parts & Tooling

To sustain the performance of your equipment, Provisur OEM parts and tooling is your guarantee that your line will run at peak efficiency. Starting with the highest quality materials, all our parts and tooling are precise in every measure and manufactured to the tightest tolerances to maximize the usable life and equipment performance. By committing to the exact engineered components that went into the manufacture of your machine, you will be protecting the integrity of your technology investment now and into the future.

In order to support our customers, we have invested in the largest spare parts inventory in the industry, providing 99% same day shipment of critical parts.   

Our forming tooling group offers the shortest lead times in the industry and can provide tooling for the most demanding product shapes. Provisur tooling provides consistent portion sizes and exacting weight control, and is available in a variety of materials including PerformAlloy®, Formalyte®, and EconoTest®

Component Rebuilds

Provisur will rebuild your Weiler® Grinder, Beehive® Separator, and Formax® Forming components and high-wear parts to restore them to their peak performance. Provisur knows your equipment and its applications better than anyone else, and will expertly rebuild your components to deliver higher-quality performance at a lower cost. Our recent commitment to reducing lead time, and prioritizing rebuild activity has led to more than 75% reductions in rebuild lead times. Benefits of consistent rebuilding include minimized downtime, improved product quality, reduced total cost of ownership, reduced emergency shutdowns and product loss, optimized life of the other parts on your machine, and regained machinery performance.

 

Slicing Blades 

Provisur Slicing Blade technologies optimize line performance and improve slice integrity. Offering a wide variety of profiles, serration patterns, angles, and coating options ensure high levels of performance. Provisur blades are made from a high chromium alloy that goes through a 14-step manufacturing process designed to provide significant overall blade life. This material offers the right combination of hardness and toughness to resist blade wear and eliminate shattering risk. 

To keep your line running at the highest efficiency, Provisur OEM replacement blades and sharpening services reduce your maintenance costs and improve your overall product quality. Provisur (OEM) is your assurance and guarantee of the longest wearing components at the overall lowest cost. 

Customer Training

Our commitment to customer training extends far beyond the initial installation. Recognizing the need for offering flexibility when it comes to training our customers on a new or existing piece of equipment or system, we can conduct extensive training at your plant or ours. And when it comes to customer training programs, we realize that one program may not meet all customer needs and line requirements. As a result, customized training programs are built around our customers' specific needs. And our multi-lingual capabilities will ensure all of your team members will understand the training sessions.

Beehive Separator Auto-Cam Technology

Provisur is always innovating to develop sustainable technology that not only helps your line run more efficiently, but saves you time and money. As a result, we are the only company in the industry offering our new, patented Beehive Auto-Cam technology. The Auto-Cam eliminates the slinger-spacer, thus simplifying set-up, dramatically reducing maintenance costs, and decreasing downtime, translating into more production time. All at a lower cost to you.  

Service Contact Information

For more information on any of our Aftermarket Service programs or to sign up for a Peak Performance Evaluation, email Lou Farinella at Lou.Farinella@provisur.com or call 708-479-3621.

Need the services of one of our experts? Call the appropriate number below:

North America

  • Formax Forming / Formax Slicing /
    TST / Multitec: 1-708-479-3500
  • Weiler/Beehive/AM2C: 1-262-473-4394
  • Emergency After-Hours Support: 1-815-485-4400

South America

  • All Brands: +55 (19) 3935-3177
  • Emergency After-Hours Support: 1-815-485-4400

Europe / Middle East / Africa

  • Formax Forming / Formax Slicing /
    Multitec / Weiler / Beehive:
    (+31) 206-590-800
  • TST: (+33) 298-948-900
  • Emergency After-Hours Support: (+31) 206-590-800

Asia-Pacific

  • All Brands: +66 (0) 2665 8800, 8801, 8802
  • Emergency After-Hours Support: 1-815-485-4400